Mapping Surveys to the Customer Journey
Avoiding the trap of surveying too early, too late, or too many things at the same time. Many companies diligently survey their customers and work hard at doing it well. They also aim to keep the...
View ArticleEmployee engagement and happier customers: Is it as simple as saying ‘Well...
In mid-August, Globoforce released the results of its first UK Workforce Mood Tracker survey, which aims to provide an insight into the mood of the UK workforce, including their attitudes and...
View ArticleGreat customer experience don’t let fear get in the way
I don’t do gripe posts very often but this one could be seen as a bit ‘gripey’ so I will apologise in advance. However, do read on as I think you might like the idea that I’m trying to get across....
View ArticleThinking about improving customer service or customer experience? Don’t...
I’m a subscriber to The Economist, not because I have a background in economics or because I used to work for part of The Economist Group, a number of years ago. I’m a subscriber because I like the...
View ArticleDoing what’s right for the customer is often an article of faith
Recently, I was listening to an interview with Jeff Bezos, CEO of Amazon, on HBR’s Ideacast series (you can listen to the interview here: Jeff Bezos on Leading for the Long-Term at Amazon) Whilst the...
View ArticleCustomers behaviour and their customer service choices trump new technology...
The folks over at Parature recently produced an infographic about the evolution of customer service channels over the course of the last few decades. They then combined that infographic with a series...
View ArticleImpressive ways to Wow the Customer
This is a guest post by Stefanie Amini, Marketing Director, WalkMe Where’s the “WOW!” That’s a common question that customers can legitimately ask when they are constantly offered a multitude of...
View ArticleLearning from the university of the customer and the co-worker – Interview...
Today’s interview is with Kevin Kelly, is a leading authority on the success principles of entrepreneurship, leadership, sales and motivation. Already a best selling author, he joins me today to talk...
View ArticleAre you stopping some of your customers from doing business with you?
#96614904 / gettyimages.com I’m a big fan of the TV show Undercover Boss, whether it is the UK, the US, Canadian or Australian versions. What I really like about the shows is that they allow leaders in...
View ArticleThe Age of the Customer – Interview with Kerry Bodine about her new book...
Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, today I’m very excited to share with you...
View ArticleThe Age of the Customer – Interview with Kerry Bodine about her new book...
Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, […]
View ArticleMapping Surveys to the Customer Journey
Avoiding the trap of surveying too early, too late, or too many things at the same time. Many companies diligently survey their customers and work hard […]
View ArticleEmployee engagement and happier customers: Is it as simple as saying ‘Well...
In mid-August, Globoforce released the results of its first UK Workforce Mood Tracker survey, which aims to provide an insight into the mood of the UK […]
View ArticleGreat customer experience don’t let fear get in the way
I don’t do gripe posts very often but this one could be seen as a bit ‘gripey’ so I will apologise in advance. However, do read […]
View ArticleThinking about improving customer service or customer experience? Don’t...
I’m a subscriber to The Economist, not because I have a background in economics or because I used to work for part of The Economist Group, […]
View ArticleDoing what’s right for the customer is often an article of faith
Recently, I was listening to an interview with Jeff Bezos, CEO of Amazon, on HBR’s Ideacast series (you can listen to the interview here: Jeff Bezos […]
View ArticleCustomers behaviour and their customer service choices trump new technology...
The folks over at Parature recently produced an infographic about the evolution of customer service channels over the course of the last few decades. They then […]
View ArticleImpressive ways to Wow the Customer
This is a guest post by Stefanie Amini, Marketing Director, WalkMe Where’s the “WOW!” That’s a common question that customers can legitimately ask when they are […]
View ArticleLearning from the university of the customer and the co-worker – Interview...
Today’s interview is with Kevin Kelly, is a leading authority on the success principles of entrepreneurship, leadership, sales and motivation. Already a best selling author, he […]
View ArticleAre you stopping some of your customers from doing business with you?
#96614904 / gettyimages.com I’m a big fan of the TV show Undercover Boss, whether it is the UK, the US, Canadian or Australian versions. What I […]
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